Customer Experience Intelligence
Customer Experience Intelligence dataset offers a unique mix of qualitative, geospatial and market analysis data for organizations to make more strategic decisions and mitigate risk.
The dataset includes qualitative data for any POI, brand, industry or territory. The list of POIs (points of interest) of a territory can be identified by specifying:
- administrative level (city, county, state, country, etc.)
- reference point and radius
It’s also possible to specify POIs by category or industry. To compute the reputation/perception indexes (number of reviews, sentiment, etc.) it’s necessary to specify the time period of analysis.